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Privacy Policy

This Privacy Policy outlines how Ridge Creative (“we”, “us”, “our”) collects, uses, discloses, and protects your personal data when you use our website www.ridgecreative.uk.

By using this website, you consent to the practices described in this Privacy Policy.

 

1. Who We Are

Business Name: Timothy Buckeridge, sole trading as Ridge Creative
Email: hello@ridgecreative.uk
Website: www.ridgecreative.uk

 

2. What Personal Data We Collect

We may collect, store and use the following types of personal information:

  • Identity & Contact Data: Name, email address, phone number, and any other contact information you provide.

  • Message Data: Enquiry content submitted via contact forms.

  • Technical Data: IP address, browser type and version, geographical location, operating system, referral source, length of visit, page views, and website navigation paths.

  • Usage Data: Information about how you interact with our site, such as timing, frequency, and patterns of service use.

  • Analytics Data: Anonymised demographic or usage statistics from tools like Google Analytics.

  • Marketing Preferences: Your preferences in receiving updates and communications.

We do not intentionally collect sensitive personal data (e.g., health, race, religion) via our website. If you provide personal information about another individual, you must ensure you have their permission to do so in accordance with this policy.

 

3. How We Use Your Data

We may use your personal information to:

  • Respond to enquiries submitted through the site

  • Deliver creative services and fulfil projects

  • Issue invoices and collect payments

  • Administer and improve our website

  • Personalise your user experience

  • Send service-related communications

  • Send newsletters or marketing communications (with your consent)

  • Analyse visitor behaviour for performance improvements

  • Maintain site security and protect against fraud

  • Comply with legal or regulatory obligations

We may also use aggregated, non-identifiable data for statistical reporting and performance analysis.

 

4. Legal Basis for Processing

We rely on the following lawful bases to process your personal data:

  • Contractual necessity – to provide the services you request

  • Legitimate interests – for business operations, website improvements, and communications

  • Consent – for optional marketing and analytics cookies

You may withdraw consent for non-essential uses at any time.

 

5. Cookies & Analytics

We use cookies and similar technologies to enhance your experience, monitor site performance, and understand how users interact with our website. Cookies are small text files placed on your device when you visit a website.

When you first visit our site, you’ll be given the option to manage your cookie preferences.
 

Types of Cookies We Use

a. Wix Cookies

Our site is built and hosted on Wix Studio, which automatically uses essential and functional cookies. These support basic functionality like page rendering, session management, and analytics.

Wix Cookie Info.png

b. Google Analytics

We use Google Analytics to understand how users interact with our website. It collects anonymised data such as:

  • Pages visited

  • Time on site

  • Browser/device info

  • Approximate location (city/region)

  • Referral sources (e.g., links from Google or social media)

Google does not identify individual users to us. Learn more:
https://policies.google.com/technologies/cookies

 

You can control cookies via your browser settings or our site’s cookie banner.
More info:  www.allaboutcookies.org

 

6. Sharing Your Data

We only share your data when necessary to operate our business or meet legal obligations. This may include:

  • Wix.com – our website host and cookie manager

  • Our invoicing platform  – for client billing, payment tracking, and invoicing (may include Stripe integration)

  • Our payment processor: Stripe – to securely process payments (where used)

  • Professional service providers – such as accountants or legal advisers

We do not sell your data or share it for unrelated marketing purposes.

 

7. International Transfers

Some of our partners (e.g. Wix, Stripe) store or process data outside the UK. In such cases, we ensure appropriate safeguards are in place (e.g. Standard Contractual Clauses) to ensure your data is protected under UK GDPR standards.

 

8. Data Retention

We retain personal data for as long as necessary to:

  • Deliver services and respond to enquiries

  • Maintain legal or accounting records (typically 7 years)

  • Improve our services

  • Comply with legal obligations

You may request deletion at any time unless retention is legally required.

 

9. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Correct inaccurate or outdated data

  • Request deletion of your data

  • Restrict or object to data processing

  • Withdraw consent for optional uses

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, contact hello@ridgecreative.uk

 

10. Use of Client Content

As stated in our Terms and Conditions, Ridge Creative may use completed client work (e.g., websites, photos, video) for marketing or portfolio purposes. Clients have the right to opt out of this use at any time by notifying us in writing.

 

11. Third-Party Links

Our site may include links to external websites. Please note we are not responsible for their privacy practices. We recommend reviewing the privacy policy of any third-party site you visit.

 

12. Changes to This Policy

This Privacy Policy may be updated occasionally. Changes will be posted on this page with a revised "Last Updated" date. Continued use of our site implies acceptance of any changes.

 

13. Contact Us

If you have questions or concerns about this policy or how your data is handled, you can contact:

Email: hello@ridgecreative.uk

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